Over the years, organisational leaders have come to realise that technology change requires much more than technical implementation; it also hinges on end-user adoption. According to a report from CRM Side, 22% of all reported problems to successful CRM Implementation were people-related or linked to user adoption. Aside from that, 38% of managers do not […]
The working trend and talent landscape have changed profoundly in just two years. We have been on the verge of a major shift to flexible working arrangements and the Gig Economy. From making employee well-being a top priority to developing organisational agility, 2023 will be when these pandemic-induced HR trends will evolve and hit the […]
Microsoft’s most prominent tech event, Ignite, kicked off on Oct 12 and ended on Oct 14. It primarily focused on five key agendas: Facilitate innovation with a developer platform in the cloud, Use Azure to become data-driven and data-optimised, Leverage automation and AI to deliver efficiency, Allow Microsoft 365 to re-engage employees, Protect everything, everyone, […]
No two businesses operate in the exact same manner. Even though they might provide similar services or products, every company has their own processes, particularities and needs. To thrive in today’s highly digital environment, businesses need to make use of an ERP solution that best fits their operations. For small- and medium-sized businesses, a cloud-based […]
A breakthrough year for digital transformation, 2020, saw many companies becoming more competitive to determine which company can embrace digitisation faster. However, although the quest was commendable, the quick digital transformation initiatives that many businesses picked were not carried out sustainably. For sustainable digitisation, you need integrated, comprehensive, scalable and agile technology. No doubt, the […]
Modern Advanced Find experience has now been activated and before you move to the process, you may want to know how Advanced Find works. We will go over what’s new in this update. It’s an essential change for anyone who uses Advanced Find. Microsoft 2022 Release Wave 1 has added a new experience for managing […]
An ideal sales management software can help you: Understand customer profiles Simplify customer journey Manage customer data Strengthen customer relationships Track and personalise customer interactions Grow predictable revenue Find new customers and increase sales Boost customer loyalty and retention Collaborate Seamlessly with your teams and customers Boost productivity with automation However, choosing the right sales […]
Today, your sales team are as effective as the tools they use. It’s because they need to rely upon an integrated digital tool from attracting customers to closing deals. With the right tool, they can attract more prospects and drive more sales, but with the wrong one, things can be a little messier. That’s the […]
Whether it’s promoting products and brands through Omni-channel consistently or understanding the customers at each stage to establish a marketing strategy, Marketing Cloud makes everything a breeze. What’s more; timely Salesforce updates make it an even better and more robust marketing solution with each release. And this time, too, Salesforce’s Marketing Cloud has added several […]
In an economy where every company strives to stay ahead, what can be your competitive advantage? The finest approach to maintain your competitive edge in the market is to adhere to the maxim “Customer is always right!” by offering prompt and efficient customer service. However, maintaining an outstanding client experience is challenging even with technology. […]
