The latest happenings in the world of CRM, ERP and related technology
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Salesforce October 14 Release: Execute Powerful Case Resolution with These 5 Service Cloud Features
Salesforce has unveiled its Winter ’20 Release plan, with updates scheduled to roll out globally from October 14, 2019. AI is both the highlight and the driving force of Service Cloud’s advanced new features, as Einstein is enabling you to handle cases faster and better with the power of AI. Smarter case assignments, bot-powered knowledge articles […]
Close Deals Faster and Grow your Business with Salesforce October 14 Release!
Salesforce has decided it’s time for the Winter ’20 version, globally available on October 14, 2019. As a Salesforce user, you can drive customer engagement, track customer information, make insightful decisions, and deliver exceptional experience. Let’s have a look at some of the new Salesforce October 14 Updates features to bring your company and customers together: 1. Get Incredible Mobile Experience with New Mobile-App Sales teams will love this modern […]
10 New Salesforce Features to Take Control of Your Data, Activities, and Events
Salesforce, one of the leading CRM platforms, has announced enhancements in usability, functionality, and productivity in its Summer ‘19 release. In this blog, we will talk about key improvements in – email experience, event list views, search result relevancy – and addition of activity sharing, virtual confetti celebrations, and customisable schedules. Here are our […]
7 Upcoming Dynamics 365 for Sales Features to Accelerate Your Sales Process
The October 2019 release brings lots of brand-new capabilities and enhancements in Dynamics 365 for Sales features – improved email communication, multitasking, simplified lead management, business card scanning, and LinkedIn Sales Navigator integration. Here are the 7 major Dynamics 365 for Sales features updates. 1. Easily Manage and Keep Track of Leads Sales teams won’t […]
6 Upcoming Dynamics 365 for Marketing Features to Boost Campaigns, Customer Experience, and Relationships
With new Dynamics 365 for Marketing features rolling out from October 2019, you can manage activities and workflows, produce winning email campaigns, and create defining customer experience – to best achieve your marketing goals. Since the last update, we have a lot to look forward to in Dynamics 365 for Marketing in terms of efficiency […]
Blank Screen When Using Dynamics 365 for Outlook: Here’s How to Fix It
Users are getting a blank screen when trying to launch the Dynamics 365 for Outlook. This is a known issue and Dynamics users have reported the bug globally. While our engineering team is already investigating for a permanent fix, we do have a workaround to the problem for you. This issue in Dynamics 365 for […]
Dynamics 365 Virtual Agent Delivers Fast and Responsive Customer Service
Microsoft has launched a new AI-driven virtual agent solution for Dynamics 365 Customer Service, which is designed to improve customer service quality through quick deployment of virtual agents. This solution allows you to create bots using a guided, codeless graphical UI and embed them to a website in a few simple steps without the need […]
[Infographic + Video] A Graphical Overview of Microsoft’s Dynamics 365 2019 Wave 2 Release
Microsoft recently unveiled the release plan for the Dynamics 365 2019 Wave 2 release. This plan, effective from October 2019 to March 2020, disclosed all new features coming to the Microsoft’s Dynamics 365 and Power Platform. You can go through the 350-page plan released by Microsoft if you have time, but we did the groundwork […]
7 Best Picks from Dynamics 365 2019 Wave 2 Release
Microsoft announced its Wave 2 product release plan for Dynamics 365 and Power Platforms on June 10. Starting October 1, 2019, the Wave 2 release updates will begin rolling out through until March 2020. As a part of this release, Microsoft has highlighted new AI capabilities to enable your business with advanced insights, faster performance, […]
Outlook category now tracks appointments, emails in Dynamics 365
Have you ever wanted an easier tracking of Outlook activities in your Dynamics 365 CRM? If so, this latest Microsoft update might be exactly what you’re looking for. Microsoft has updated its category-based tracking to provide an easier integration between Outlook and Dynamics 365 Customer Engagement (CRM) to track activities like emails and appointments. Simply […]