The latest happenings in the world of CRM, ERP and related technology
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New Look Coming to Dynamics 365 with a Faster, More Efficient User Experience
Author: Barsha Shrestha, Rajat Acharya Microsoft is moving to a new look and feel for Dynamics 365. The classic view (legacy web client) will no longer receive any new features – so from the new year 2020, updates will only be available for the new interface. Why Introduce a Unified Interface? Let’s have a look at top 4 features of the new interface of […]
Will your 2020 competitive advantage be Insights driven powered by AI?
Author: Barsha Shrestha Artificial Intelligence is no longer a futuristic technology; it’s already mainstream! Data volumes are doubling every 18 months, the winners are using AI to spot the trends, issues, and make suggestions on how to improve their business. This is not the future, it’s not the ‘rise of the robots’ – it’s here now & being used by […]
Introduction to Dynamics 365 for Marketing
Author: Chris Lightley Dynamics 365 for Marketing is a powerful marketing solution, built on the Microsoft Power Platform. Fully integrated with Dynamics 365 CRM, the Marketing application gives marketers the ability to effectively utilise the data gathered within Dynamics to deliver seamless communication to contacts. The Marketing solution feature’s three main focus areas: Email marketing, Event management & Social publishing Email Marketing Email marketing forms the core […]
CRM for Sales: How AI Enabled CRMs Can Take Your Performance to a New Level
Author: Rajat Acharya “The playing field is poised to become a lot more competitive, and businesses that don’t deploy AI and data to help them innovate in everything they do will be at a disadvantage.” — Paul Daugherty, Chief Technology and Innovation Officer, Accenture AI is changing the traditional view of CRM solutions. Businesses now […]
Salesforce October 14 Release: Execute Powerful Case Resolution with These 5 Service Cloud Features
Author: Rajat Acharya Salesforce has unveiled its Winter ’20 Release plan, with updates scheduled to roll out globally from October 14, 2019. AI is both the highlight and the driving force of Service Cloud’s advanced new features, as Einstein is enabling you to handle cases faster and better with the power of AI. Smarter case assignments, […]
Close Deals Faster and Grow your Business with Salesforce October 14 Release!
Author: Barsha Shrestha Salesforce has decided it’s time for the Winter ’20 version, globally available on October 14, 2019. As a Salesforce user, you can drive customer engagement, track customer information, make insightful decisions, and deliver exceptional experience. Let’s have a look at some of the new Salesforce October 14 Updates features to bring your company and customers together: 1. Get Incredible Mobile Experience with New Mobile-App Sales teams will […]
Dynamics 365 for Marketing
Author: Ujen Maharjan It is purpose-built marketing app under Dynamics 365 to provide all tools need to execute successful marketing campaigns across several channels. It features tools that can be used out-of-the-box to create and deliver campaigns across various channels and comes loaded with high-end templates that can be extensively customized using a simple drag-and-drop […]
10 New Salesforce Features to Take Control of Your Data, Activities, and Events
Author: Rajat Acharya Salesforce, one of the leading CRM platforms, has announced enhancements in usability, functionality, and productivity in its Summer ‘19 release. In this blog, we will talk about key improvements in – email experience, event list views, search result relevancy – and addition of activity sharing, virtual confetti celebrations, and customisable schedules. […]
7 Upcoming Dynamics 365 for Sales Features to Accelerate Your Sales Process
Author: Rajat Acharya The October 2019 release brings lots of brand-new capabilities and enhancements in Dynamics 365 for Sales features – improved email communication, multitasking, simplified lead management, business card scanning, and LinkedIn Sales Navigator integration. Here are the 7 major Dynamics 365 for Sales features updates. 1. Easily Manage and Keep Track of Leads […]
6 Upcoming Dynamics 365 for Marketing Features to Boost Campaigns, Customer Experience, and Relationships
Author: Rajat Acharya With new Dynamics 365 for Marketing features rolling out from October 2019, you can manage activities and workflows, produce winning email campaigns, and create defining customer experience – to best achieve your marketing goals. Since the last update, we have a lot to look forward to in Dynamics 365 for Marketing in […]