Our Opinion

Following billions of investment from Microsoft, Dynamics 365 has fast become one of the market leading business enablement platforms and is the first to bring together ERP and CRM. Boasting unrivaled cost vs features and familiarity to Office 365 users, Dynamics 365 is the obvious choice for many organisations.

With major feature released every six months, it offers a future-proof choice offering the very latest cutting-edge technology.

Dynamics 365 Overview

Sales

A comprehensive platform to deliver personalized customer support via multiple channels and help your service representative be more proactive and productive.

Business Central

Grow beyond the limits of your basic accounting software. Dynamics 365 Business Central is an all-in-one business management solution that's easy to use and adapt, helping you connect your business and make smarter decisions.

Customer Service

Deliver exceptional customer experiences with Dynamics 365 for Customer Service. Provide customers with self-serve capabilities using portals, web chat, artificial intelligence, and bot technology. Equip your service team with smart insights to resolve issues quickly and suggest next best actions to delight your customers.

Talent

Hire, develop and retain people who can deliver impactful results. Microsoft 365 for Talent provides your HR team and people managers with the tools they need to land top candidates and accelerate their success.

Retail

Revolutionise your customers' shopping experiences and improve employee productivity by bringing together digital, in-store and back-office operations with Dynamics 365 for Retail.

Project Service

Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers your team to deliver profitable projects on time and within budget while increasing employee productivity.

Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Marketing

Increase the demand for your products or services by delivering personalised multi-channel campaigns, automating activities and breaking down silos between marketing & sales functions.

Dynamics 365 Overview
  • Sales

    A comprehensive platform to deliver personalized customer support via multiple channels and help your service representative be more proactive and productive.

  • Business Central

    Grow beyond the limits of your basic accounting software. Dynamics 365 Business Central is an all-in-one business management solution that's easy to use and adapt, helping you connect your business and make smarter decisions.

  • Customer Service

    Deliver exceptional customer experiences with Dynamics 365 for Customer Service. Provide customers with self-serve capabilities using portals, web chat, artificial intelligence, and bot technology. Equip your service team with smart insights to resolve issues quickly and suggest next best actions to delight your customers.

  • Talent

    Hire, develop and retain people who can deliver impactful results. Microsoft 365 for Talent provides your HR team and people managers with the tools they need to land top candidates and accelerate their success.

  • Retail

    Revolutionise your customers' shopping experiences and improve employee productivity by bringing together digital, in-store and back-office operations with Dynamics 365 for Retail.

  • Project Service

    Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers your team to deliver profitable projects on time and within budget while increasing employee productivity.

  • Field Service

    Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

  • Marketing

    Increase the demand for your products or services by delivering personalised multi-channel campaigns, automating activities and breaking down silos between marketing & sales functions.

Benefits

  • Adapt quicklyDynamics 365’s no-code visual editors support rapid deployment and make it easy for your business to adapt quickly to new market opportunities.
  • Extend and connectDynamics 365 is highly extensible, helping you automate business processes across other Microsoft products and 100’s of other third-party systems for a unified experience.
  • Invest with confidenceMicrosoft’s cloud is one of the world’s most trusted clouds. Reduce the cost and complexity of operating on-premises or hosted infrastructure by relying on state-of-the-art data centres to safeguard data.
  • Drive innovationMicrosoft’s continual investment in Dynamics 365 and an aggressive release cycle means you can be reassured of a future-proofed platform that allows you to take advantage of the latest cutting-edge technologies such as Artificial Intelligence.
Dynamics Benefits Image
icon-glance-d

How we help

Best-Fit Solutions

Best-Fit Solutions

We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.

Services
Deep-Level Technology Expertise

Deep-Level Technology Expertise

As Gold Microsoft partners and with our Centres of Excellence focused on the different capabilities of Dynamics 365, we design innovative solutions leveraging the latest product features.

Centres of Excellence Implementation Services
Users at the Heart

Users at the Heart

Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.

Change Management

Want to witness the power of Dynamics 365 for yourself?

Don’t take our word for it, see the power of Dynamics 365 for yourself with a no-obligation demonstration. Call us today on 01296 328 689

Request a Demo

Would you rather try before you buy?

Take Dynamics 365 for a test-drive with a free 30 day, no obligation trial. Call us today on 01296 328 689

Request a Free Trial

WHAT’S NEXT?

LATEST THINKING

The latest news, views and resources related to CRM.

GO TO BLOG

CASE STUDIES

Our clients, their words. Projects we have delivered for our clients.

VIEW CASE STUDIES

CRM TECHNOLOGIES

Find out about the key features of the leading CRM products.

VIEW TECHNOLOGIES
Back to top
Back to top Book a free demo