HOW WE HELP
Becoming customer-centric is not just about fixing internal processes, but instead looking from the ‘outside in’. Seeing the customer experience through their eyes is often a reality check for many organisations, even those who think they are customer-centric.
We help you understand and map your current customer journey, identify gaps and leverage the latest CRM technology to provide a single seamless journey across all touchpoints, from initial engagement through to post-sale.
Benefits at a glance
- Understand the current customer experience across all channels and touchpoints with your organisation
- Understand the experience your customer would like to receive
- Understand the gaps between the current and ideal engagement experience
- Understand how technology can help your organisation deliver the ideal customer experience
HOW CUSTOMER-CENTRIC IS YOUR ORGANISATION?
DID YOU KNOW?
- 64% of consumers expect companies to respond and interact with them in real time
- 80% of business buyers expect companies to respond and interact with them in real time
- 75% of people now expect a consistent experience wherever they engage with brands – be it through social media, mobile, or even in person.
ACTIVITIES & OUTPUTS
- Map of current customer journey highlighting key touch points with organisation
- Undertake customer survey to understand the needs & drivers of customers and how they would like to engage with your organisation
- Undertake customer interviews to drill deeper and gain qualitative information into key topic areas
- Define ‘to be’ customer journey and the functional requirements required to support it
GET A QUOTATION
Have a vision, goal or issue you need help solving?
Call us today on 01296 328 689 for a discussion with our experienced team and a no obligation consultation and quotation.
GET IN TOUCH