HOW CUSTOMER-CENTRIC IS YOUR ORGANISATION?

My organisation collects customer experience feedback on a regular basis

I know how many customer touchpoints there are with my organisation

I understand how the latest technology can support our customer's experience of interacting with our company

Our business processes are centred around the customer experience

DID YOU KNOW?

  • 64% of consumers expect companies to respond and interact with them in real time
  • 80% of business buyers expect companies to respond and interact with them in real time
  • 75% of people now expect a consistent experience wherever they engage with brands – be it through social media, mobile, or even in person.

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Case studies

Rayleigh Instruments

DAVIES GROUP

NEWELL BRANDS

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