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Community

Designed to transform the way organisations communicate with their key partners and customers, Community Cloud is an effective tool to build a community that is customised, on-brand and mobile optimised. This common knowledgebase allows your employees to work collectively with the customers and other partners allowing a faster and two-way engagement.

One of the important features of Community Cloud is that it allows you to share your data like contacts, leads, and other relevant information with partners. This allows you to increase your revenue stream by collaborating on opportunities and deals. The Community Cloud also features Chatter social CRM platform for live chat and screen sharing, allowing users to exchange data and images in real time throughout an ongoing conversation.

Benefits

Salesforce Community Cloud essentially enables personalised and interactive customer experiences with your key partners. Some of its core benefits include:

  • Easy and faster development time as you don’t need any programmers to build branded and mobile-friendly portals
  • Gives customers a platform where they can voice their suggestions and feedback helping organisations improve with customers in mind
  • Empowers customers and partners to find information for themselves and to help each other
  • It is already mobile optimised which means you don’t need to build a separate mobile version
  • It is easy for partners to access information as they can integrate sales processes and third-party systems in one secure platform
  • Communities give support to employees in the form of HR information, logging tickets, and sharing questions and answers.
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How we help

Best-Fit Solutions

Best-Fit Solutions

We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.

Services
Deep-Level Technology Expertise

Deep-Level Technology Expertise

As Salesforce partners and with Centres of Excellence focused on the different areas of the CRM stack, we design innovative solutions leveraging the latest product features.

Centres of Excellence Implementation Services
User At The Heart

User At The Heart

Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.

Change Management

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