Microsoft ORLO – your complete digital CX platform

ORLO for Microsoft: Better together

FEATURES & BENEFITS

•   Marketing Engagement Engaging your audience has never been more important – with 71% of consumers telling Forbes they would recommend a brand following a positive social media experience. With Orlo you can get in front of your audience at the perfect moment and make engagement easy – as you can generate, schedule, and boost your content, all from one place.
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• Customer ServiceToggling between systems and holding customer data in different places is inefficient. Orlo can integrate with your existing CRM system to combine your customer data in one place, creating a unified customer view. The ‘Orlo Inbox’ brings together all your digital conversations and empowers your team to support your customers when needed. No matter how your customers wish to engage- WhatsApp, Social, Live Chat, or SMS- you can effortlessly deliver the best possible service without leaving the inbox.
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• CRM Integration – Orlo for Microsoft Dynamics 365 Remove data silos by enhancing your customer information with digital conversation data. Improve insight and efficiency as Orlo has native integration with Microsoft Dynamics, enabling you to elevate social media insights by combining them with the rich data held within your current CRM. Orlo integrates seamlessly with Dynamics 365 and enables you to elevate social media insights by combining them with the rich data held within Dynamics 365. It also allows all the interactions to be managed in one place.
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• Performance Analytics Understand the impact of your marketing and customer service with a suite of powerful reports. The analytics suite allows you to understand which content is resonating better with your audience. With access to unlimited reports on key metrics – post impressions, clicks, and reach – you can further optimise campaigns and better track ROI on your digital initiatives.
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• Competitor AnalysisOrlo’s robust Competitor Analysis tool enables you to get to grips with what is happening within your industry on social, at a glimpse. See top hashtags and examine audience growth over time, to thoroughly understand your presence on social, compared with your competition.
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• Streamline processes with ‘Push Mode’ for SocialPush Mode for Social empowers you and your customer service team to seamlessly manage the flow of inbound social media messages at scale. Make your life easier as you can sit back and relax safe in the knowledge that your incoming messages are dealt with appropriately!
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• Social ListeningKeep track and get involved in the communications that matter most to your business. Never miss a chance to join the conversation and promptly build streams to monitor the keywords, hashtags, phrases, and accounts that matter most.
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• Live Chat With Orlo’s Live Chat your customers can talk to you instantly, without obstructing their journey. Whether you are overseeing a sales enquiry, providing support, or dealing with customer service cases, you can deliver a personalised experience effortlessly.
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• WhatsApp & SMS Orlo has made talking to your customers on the channel of their choice easier. The Orlo platform equips you to serve your customers through WhatsApp and SMS, all from within CRM.
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• Marketing Solution: Content Generator & calendar Use the Content Generator to create compelling posts and check in on your Content Calendar to ensure you’re consistently engaging with your audience. Boost your most valuable content with targeted paid advertising to reach your audience at the right time.
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• Have a great Customer Experience (CX) Whether it is sales, marketing, or customer service, the chief differentiator of the future is customer experience. Orlo integrates with Dynamics 365 and provides a quick view of all the key customer information across the organisation without switching screens. With this added context, your employees can provide the best customer experience possible!
• One for all, all for one By connecting all of your customer data in a unified system and creating a single customer view, you can remove siloed data and assure all customer service agents are working from the same customer record. Likewise, you can reduce the chance of human error with real-time updates directly from Orlo!
• Ease of use ensure high user-adoption Setting up the Orlo for Microsoft Dynamics 365 app is easy. You can easily configure the setup to suit your company’s needs and only see the data fields that matter to you and your employees.