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salesforce-summer-19-release

10 New Salesforce Features to Take Control of Your Data, Activities, and Events

Salesforce, one of the leading CRM platforms, has announced enhancements in usability, functionality, and productivity in its Summer ‘19 release. In this blog, we will talk about key improvements in – email experience, event list views, search result relevancy – and addition of activity sharing, virtual confetti celebrations, and customisable schedules.   Here are our […]

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7 Upcoming Dynamics 365 for Sales Features to Accelerate Your Sales Process

The October 2019 release brings lots of brand-new capabilities and enhancements in Dynamics 365 for Sales features – improved email communication, multitasking, simplified lead management, business card scanning, and LinkedIn Sales Navigator integration. Here are the 7 major Dynamics 365 for Sales features updates. 1.     Easily Manage and Keep Track of Leads Sales teams won’t […]

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Wave 2 updates in D365 for Marketing

6 Upcoming Dynamics 365 for Marketing Features to Boost Campaigns, Customer Experience, and Relationships

With new Dynamics 365 for Marketing features rolling out from October 2019, you can manage activities and workflows, produce winning email campaigns, and create defining customer experience – to best achieve your marketing goals. Since the last update, we have a lot to look forward to in Dynamics 365 for Marketing in terms of efficiency […]

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Dynamics 365 for Outlook Blank Screen Issue

Blank Screen When Using Dynamics 365 for Outlook: Here’s How to Fix It

Users are getting a blank screen when trying to launch the Dynamics 365 for Outlook. This is a known issue and Dynamics users have reported the bug globally. While our engineering team is already investigating for a permanent fix, we do have a workaround to the problem for you. This issue in Dynamics 365 for […]

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D365 Virtual Agent for Customer Service

Dynamics 365 Virtual Agent Delivers Fast and Responsive Customer Service

Microsoft has launched a new AI-driven virtual agent solution for Dynamics 365 Customer Service, which is designed to improve customer service quality through quick deployment of virtual agents. This solution allows you to create bots using a guided, codeless graphical UI and embed them to a website in a few simple steps without the need […]

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[Infographic + Video] A Graphical Overview of Microsoft’s Dynamics 365 2019 Wave 2 Release

Microsoft recently unveiled the release plan for the Dynamics 365 2019 Wave 2 release. This plan, effective from October 2019 to March 2020, disclosed all new features coming to the Microsoft’s Dynamics 365 and Power Platform. You can go through the 350-page plan released by Microsoft if you have time, but we did the groundwork […]

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7 Best Picks from Dynamics 365 2019 Wave 2 Release

Microsoft announced its Wave 2 product release plan for Dynamics 365 and Power Platforms on June 10. The Wave 2 plan is set to roll out from October 2019 to March 2020. As a part of this, Microsoft is highlighting new AI capabilities. We will be breaking down the updates in a series of blog […]

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Outlook category now tracks appointments, emails in Dynamics 365

Have you ever wanted an easier tracking of Outlook activities in your Dynamics 365 CRM? If so, this latest Microsoft update might be exactly what you’re looking for. Microsoft has updated its category-based tracking to provide an easier integration between Outlook and Dynamics 365 Customer Engagement (CRM) to track activities like emails and appointments. Simply […]

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Convergence of ERP and CRM

The convergence of CRM and ERP: Myth or Reality?

Introduction Over the last year or so, I have noticed increasingly we are being asked to review whole system CRM and ERP requirements. I find that clients are now looking for a totally integrated and streamlined system or future system. So why is this? Reflecting on the many changes over the last few years, I […]

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What’s New in PowerApps April 2019 Release

Rolled out in 2015, PowerApps is a powerful mobile solution that allows you to create, develop and share custom applications without the requirement of coding. With PowerApps, you can help streamline your organisation’s day to day tasks by creating business apps that can be built in weeks with limited technical knowledge. PowerApps provide simple drag-and-drop […]

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