Positioned as a leader in Gartner’s magic quadrant for CRM Customer Engagement, Dynamics 365 for Customer Service really is at the top of its game when it comes to providing cutting-edge technology to empower you customer services team to provide unrivalled customer experiences.
Whilst it helps open up more communication channels including social media, your website or via self-service portals – Dynamics 365 for Customer Service helps increase your capacity by reducing the work load on your team by intelligently routing cases from any channel to the right agent for quick resolution. Infused with artificial intelligence (AI) and the latest bot technology, Dynamics 365 helps you automate resolutions and free-up staff members to focus on high priority cases.
One of the things we love most about Dynamics 365 is the value-add tools that are provided as part of most Dynamics 365 licenses or included with Office 365.
View your most critical business data through a single pane of glass, no matter where it lives or where you are. Create stunning real-time and interactive dashboards using natural English - so no need to rely on IT or build complex queries.More About PowerBI
CafeX is an omnichannel solution for Microsoft Dynamics 365 that delivers an integrated solution for personalised live engagement across digital touchpoints. It helps businesses enhance customer experiences and agent productivity, connecting more meaningfully with customers through chat, content engagement and rich co-browsing.REQUEST DEMOLEARN MORE
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.Services
As Microsoft Dynamics 365 Gold Partners and with Centres of Excellence focused on the different areas of the CRM stack, our deep-level expertise means design innovative solutions leveraging the latest product features and keeping total cost of ownership to a minimum.Centres of Excellence Implementation Services
Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.Change Management