CaféX Live Assist empowers organizations and customer-facing teams to resolve customer-centric issues faster, improve productivity and drive online sales. It helps customer service and sales agents create content engagement campaigns for online visitors, chat live and use co-browsing to interact remotely with visitors’ web or mobile applications to deliver more personalized, intelligent service anytime, anywhere.
All Dynamics 365 app users — sales, customer services, portals — can benefit from this tool. These users can have a unified view of chat information, pre-chat survey results, navigation history, and other customer details through a consolidated dashboard.
One of the things we love most about Dynamics 365 is the value-add tools that are provided as part of most Dynamics 365 licenses or included with Office 365.
View your most critical business data through a single pane of glass, no matter where it lives or where you are. Create stunning real-time and interactive dashboards using natural English - so no need to rely on IT or build complex queries.MORE ABOUT POWERBI
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.SERVICES
As Microsoft Dynamics 365 Gold Partners and with Centres of Excellence focused on the different areas of the CRM stack, our deep-level expertise means design innovative solutions leveraging the latest product features and keeping the total cost of ownership to a minimum.CENTRES OF EXCELLENCE Implementation Services
Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.CHANGE MANAGEMENT