OUR OPINION

CaféX Live Assist empowers organizations and customer-facing teams to resolve customer-centric issues faster, improve productivity and drive online sales. It helps customer service and sales agents create content engagement campaigns for online visitors, chat live and use co-browsing to interact remotely with visitors’ web or mobile applications to deliver more personalized, intelligent service anytime, anywhere.

All Dynamics 365 app users — sales, customer services, portals — can benefit from this tool. These users can have a unified view of chat information, pre-chat survey results, navigation history, and other customer details through a consolidated dashboard.

CAFÉX LIVE ASSIST OVERVIEW

FEATURES & BENEFITS

  • Customer interactions within Dynamics 365:Customer Service reps are able to interact with their customers through the chat system without leaving Dynamics 365 application.
  • Omnichannel presence:Customer service reps and customers are able to connect across multiple channels like web and mobile with ease.
  • Proactive customer engagement:Live Assistant’s intelligent chat system provides contextual customer information to reps including past history, purchases, and preferences.
  • CafeX provides intelligent chatboCafeX provides intelligent chatbots that act as an agent and is able to make conversations with customers.
FEATURES & BENEFITS

EXTENDING DYNAMICS 365

One of the things we love most about Dynamics 365 is the value-add tools that are provided as part of most Dynamics 365 licenses or included with Office 365.

PowerBI

PowerBI

View your most critical business data through a single pane of glass, no matter where it lives or where you are. Create stunning real-time and interactive dashboards using natural English - so no need to rely on IT or build complex queries.

MORE ABOUT POWERBI
Portals

Portals

Allow your customers, partners, and employees to self-serve with beautiful web portals, fully integrated to CRM. And, best of all, a web portal is included within most Dynamics 365 subscriptions free of charge.

MORE ABOUT PORTALS PORTAL DEVELOPMENT SERVICES
PowerApps

PowerApps

Make Office 365 and Dynamics 365 your own with powerful apps that span productivity and business data. Customize SharePoint Online, use PowerApps with Microsoft Teams and build apps on Dynamics 365.

MORE ABOUT POWERAPPS POWERAPPS SERVICES

WHY MICROSOFT DYNAMICS 365?

1.
Adapt quickly
Dynamics 365's no-code visual editors support rapid deployment and make it easy for your business to adapt quickly to new market opportunities.
2.
Extend and connect
Dynamics 365 is highly extensible, helping you automate business processes across other Microsoft products and 100's of other third-party systems for a unified experience.
3.
Invest with confidence
Microsoft's cloud is one of the world's most trusted clouds. Reduce the cost and complexity of operating on-premises or hosted infrastructure by relying on state-of-the-art data centres to safeguard data.
4.
Drive innovation
Microsoft's continual investment in Dynamics 365 and aggressive release cycle means you can be reassured of a future-proofed platform that allows you to take advantage of the latest cutting-edge technologies such as Artificial Intelligence.

HOW WE HELP

Best-Fit Solutions

Best-Fit Solutions

We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.

SERVICES
Deep-Level Technology Expertise

Deep-Level Technology Expertise

As Microsoft Dynamics 365 Gold Partners and with Centres of Excellence focused on the different areas of the CRM stack, our deep-level expertise means design innovative solutions leveraging the latest product features and keeping the total cost of ownership to a minimum.

CENTRES OF EXCELLENCE Implementation Services
User At The Heart

User At The Heart

Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.

CHANGE MANAGEMENT

GET A QUOTATION

Want to provide your customers with omnichannel support?

Don’t take our word for it, call us today on 01296 328 689 to arrange a no-obligation demonstration.

PRODUCT SELECTION SERVICE

WHAT’S NEXT?

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CASE STUDIES

Our clients, their words. Projects we have delivered for our clients.

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CRM TECHNOLOGIES

Find out about the key features of the leading CRM products.

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