Benefits included as standard within all support packages
In addition to access to our technical support desk, you will get access to a dedicated Customer Success Manager who is available to check-in with you regularly and answer any questions you have outside of technical helpdesk enquiries.
CRM Doctor, a part of our support contract, is a survey that helps uncover issues users are facing with the CRM or ERP implementation. It includes a detailed review of your system setup, design, integration, and more. This gives you an independent review of the health of your current Dynamics 365 system. It also captures your level of feature usage, overall experience with our solution, or any feedback you might have. We then use the survey results to better advise your managers and administrators on the potential improvements to the solution.
Are you paying too much for your licenses? As your business evolves and does your chosen platform, we help you reassess your user licenses annually to make sure you are not paying more than you need to.
Can’t see what you are looking for? We are also able to build bespoke packages specific to your unique requirements, whether you require specific support hours or any combination of the following add-on services.
Test the latest upgrades on a sandbox environment before they are deployed to your live environment
Administer your users, make standard configuration changes and pull reports plus many other system admin tasks
Get technical helpdesk support for your test environments
Make time for the activities that matter most by outsourcing back-office data tasks and processes to our highly efficient and cost-effective managed services team.More about Managed Services