Cutting-edge technology and a well-designed and implemented solution are just two factors of a successful CRM or ERP project. The most critical and often most overlooked factor is people – those that will be using these systems day-in, day-out as part of their jobs. SeeLogic places users at the heart of everything we do – after all, successful businesses are built by people and not technology.
Recognition of the size of the challenge is the first positive step, and without an effective change management strategy, projects are setting off on a course to failure. We have both the experience and proven methodology to ensure stakeholders are recognised and involved early on in the project and kept engaged throughout. We work with you to develop effective change management programmes to ensure the impact of a new solution is fully understood and managed so all of your project stakeholders from executive management through to the different users understand the benefits in relation to their role.
22% of all reported problems to successful CRM implementation were people-related or linked to user adoption* 38% of managers don’t like change and this percentage is even higher within their teams*
SeeLogic will work with your project team to map out how the project will impact different functions, stakeholders and the users. We will assist in interviewing these staff (and customers) as necessary, and review what activities are required to support each stakeholder through the change process. And ultimately a change management team, distinct from the project management team, will be constructed to drive through the necessary activities.
Call us today on 01296 328 689 for a discussion with our experienced team for a no obligation consultation and quotation.
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