Salesforce Service Cloud Logo

Service

Service Cloud has many benefits for its users which has established itself as one of the leading Service Cloud providers. One of its best features is that it centralises all relevant help desk processes on a single platform enables its users to deliver consistent and reliable customer service. Other interaction modules like rich knowledge bases social media profiles, service centers etc are also available.

Salesforce’s Service Cloud Mobile is an important feature which enables its users to provide service from virtually any device. Einstein Bots, which is connected to all CRM data, is another important feature of Service Cloud that frees agents from doing repetitive tasks.

Benefits

Suitable for both B2B and B2Cs, Salesforce Service Cloud offers outstanding benefits for its customers. Service cloud can reduce the service delivery process dramatically and help your organisation leverage important data to continually improve customer service.

Benefits

  • Service cloud’s automation of manual tasks makes it easier for reps to focus on establishing a one-to-one relationship with customers across multiple channels and on any device.
  • Automated manual tasks neutralise errors and this helps improve time management and customer satisfaction.
  • All the critical customer data are protected with Salesforce’s multilayered security system.
  • Service Cloud can read customer’s social media feeds and automatically routes a case to an appropriate rep.
  • Multiple communication channels like video chat, screen sharing, and on-screen guided assistance are embedded into Service Cloud
Health Check Benefits Icon
service-cloud

How we help

Best-Fit Solutions

Best-Fit Solutions

We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.

Services
Deep-Level Technology Expertise

Deep-Level Technology Expertise

As Salesforce partners and with Centres of Excellence focused on the different areas of the CRM stack, we design innovative solutions leveraging the latest product features.

Centres of Excellence Implementation Services
User At The Heart

User At The Heart

Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.

Change Management

Want to see the power of Salesforce for yourself?

Don’t take our word for it, see the power of Salesforce for yourself with a no-obligation demonstration. Call us today on 01296 328 689

Request a Demo

Would you rather try before you buy?

Take Salesforce for a test-drive with a free 30 day, no obligation trial. Call us today on 01296 328 689

Request a Free Trial

WHAT’S NEXT?

LATEST THINKING

The latest news, views and resources related to CRM.

GO TO BLOG

CASE STUDIES

Our clients, their words. Projects we have delivered for our clients.

VIEW CASE STUDIES

CRM TECHNOLOGIES

Find out about the key features of the leading CRM products.

VIEW TECHNOLOGIES
Back to top
Back to top Book a free demo