As organisations evolve and expand, it is not uncommon for them to acquire multiple disparate systems each used by different areas of the business and all containing a different view of the customer. This can lead to; departmental silos, an incomplete view of the customer, lost business opportunities and worst of all – poor customer experience and retention.
First things first, with some of the market leading business software providers now offering a single view of the customer across all business functions – it is worth considering whether it is time to stop investing in the maintenance of legacy systems and whether a new platform could deliver more benefits and cost-savings.
If you still feel integration is required, or are looking for a stop-gap whilst you are rolling out a new platform in a ‘phased’ approach, we can help you build a full picture of your customer by developing and implementing an integration strategy. To help you minimise costs, we begin by evaluating whether any of the market-leading ‘off the shelf’ integration tools or workflow technologies can deliver your desired outcome without the need for custom development.
But don’t worry – should your integration be particularly complex, we have the in-house capability to help design and build a bespoke integration – whether your data is held in the cloud or on-premises.
Call us today on 01296 328 689 for a discussion with our experienced team and a no obligation quotation.
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