This year’s Microsoft Dynamics 365 Customer Service 2021 second wave offers advanced capabilities with key features such as enable customers to be up and running quickly, centralised all in one contact center, improve knowledge authoring and management and transform contact center routing.
Here is our rundown to the top 5 latest features and updates for D365 customer service.
Are you managing your payroll in isolation? Are your finance, HR, and payroll data scattered across your organisation causing more risks? Do you want to fully digitise and optimise your organisation’s payroll process? It is evident that outdated and isolated HR, finance, and payroll systems not just limit the efficiency of HR and finance, but the daily operations of entire business with the inabilities […]
London, United Kingdom — August 12, 2021 — Dogma Group today announced the availability of new HR integrated HMRC-recognised Payroll solution, Sirius Payroll365 on Microsoft AppSource, an online cloud marketplace offering tailored line-of-business solutions. First released in 2019, SiriusPayroll365 addresses a gap in the market for an affordable and simple-to-use payroll solution that works with Microsoft Dynamics 365 Business Central. The goal of this enhancement in the app is to provide […]
There are three overarching themes in this release ‘unlocking the power of data through AI,’ ‘doing more out of the box with channels,’ and ‘delivering deeper personalisation. With so much data at marketers’ fingertips, it is often arduous to know where to start in terms of analysis. To help better target customers, Microsoft is releasing […]
This year’s Microsoft Dynamics 365 Sales themes are ‘saving you time’, ‘intelligence at your fingertips’, and ‘helping you on the go’. In recognition of changing customer behaviours, more sequences and automation are being introduced to identify the right customers and the next actions to take. A new ‘deal manager workspace’ is also being introduced to […]
As 2021 rolls over some key CRM trends will shake up the industry as we know it.
Here are some of our top predictions for CRM solutions in the upcoming year, including AI being further embedded within CRM, rising CRM use in new markets, powerful integrations and the impact of wider tech trends on CRM.