Spring is that time of year when Salesforce announces exciting new enhancements to their industry-leading intelligence suite. From, Einstein opportunity scoring and Einstein voice assistant to Einstein analytics; these new AI-powered enhancements will help your users focus on the activities that will drive real business outcomes. For most customers, this release has been available from […]
Starting Spring 2020, Salesforce is introducing brand new capabilities and enhancements to its service and sales clouds. From customised mobile experiences to personalised email marketing and providing seamless 24/7 customer support universally with Messenger, WhatsApp and more- these ew updates will enable you to sell smarter and elevate customer experience across every channel. For most customers, Salesforce Spring ’20 release has […]
Dynamics 365 for Marketing is a powerful marketing solution, built on the Microsoft Power Platform. Fully integrated with Dynamics 365 CRM, the Marketing application gives marketers the ability to effectively utilise the data gathered within Dynamics to deliver seamless communication to contacts. The Marketing solution features three main focus areas: Email marketing, Event management & Social publishing Email Marketing: Build Lasting Relationship with Your Customers Email […]
Microsoft has unveiled its latest product release plans for Power Platform on January 27, and as expected it includes some exciting updates and enhancements. We’ve reviewed the latest release notes, to help you understand what’s coming and how your business can benefit. As a part of this release, Microsoft has highlighted capabilities that enables your business with automated business process, improved user experience, better customer engagement and collaboration. We have split the updates in a series of blog posts, meanwhile, we have […]
It’s that time of the year when Dynamics 365 gets a myriad of enhancements across its sales, marketing, finance, and support applications. The first plan of the new Dynamics 365 features for this year is out – the April 2020 release plan – and it’s imperative for you to know how you can use them to improve your organisational outcomes. The 400-page long release plan can […]
Dynamics 365 and Power Platform will soon receive a bunch of features in the next update with powerful capabilities and enhancements to elevate your business outcomes. With Microsoft’s announcement of the update timeline, first in line is the availability of the release plans on January 27, 2020. The release plans will enable you to learn all about the new features, improvements in existing ones, and possible deprecation of old functionalities. This […]
Microsoft is moving to a new look and feel for Dynamics 365. The classic view (legacy web client) will no longer receive any new features – so from the new year 2020, updates will only be available for the new interface. Why Introduce a Unified Interface? Let’s have a look at top 4 features of the new interface of Dynamics 365. 1. Timelines: A […]
Artificial Intelligence is no longer a futuristic technology; it’s already mainstream! Data volumes are doubling every 18 months, the winners are using AI to spot the trends, issues, and make suggestions on how to improve their business. This is not the future, it’s not the ‘rise of the robots’ – it’s here now & being used by business and others. […]
Author: Rajat Acharya “The playing field is poised to become a lot more competitive, and businesses that don’t deploy AI and data to help them innovate in everything they do will be at a disadvantage.” — Paul Daugherty, Chief Technology and Innovation Officer, Accenture AI is changing the traditional view of CRM solutions. Businesses now […]
Author: Rajat Acharya Salesforce has unveiled its Winter ’20 Release plan, with updates scheduled to roll out globally from October 14, 2019. AI is both the highlight and the driving force of Service Cloud’s advanced new features, as Einstein is enabling you to handle cases faster and better with the power of AI. Smarter case assignments, […]