Dynamics 365 for Customer Service April 2019 update will bring new features like SMS support, live chat, portal messaging, along with new Omni-channel engagement hub. In this blog, we will discuss some of the major features. Omni-channel engagement hub One of the most anticipated arrivals for Customer Service is the new Omni-channel engagement hub, a […]
From the extensive list of updates announced for Power BI, we’ve picked the most important and exciting features that we consider to be beneficial for you. The following features, that are set to be released between April to September 2019, will help you provide streamlined and fast experience as well as acquaint you with more […]
Launched a year ago, Dynamics 365 for Marketing is a marketing automation tool that helps businesses find and nurture sales-ready leads, connect sales and marketing departments and automate processes. In this latest round of updates, Marketing will see a host of incremental improvements and enhanced extensibility capabilities. Here is some of the key functionality to […]
The Dynamics 365 April 2019 updates is almost here. This was Microsoft’s first update of the year that brings plenty of interesting features and capabilities to all of its D365 and power platforms. As a Microsoft partner, we were one of the few companies to learn the updates beforehand which allows us to help our […]
Author: Atul Pradhananga Designing for Android and iOS can be confusing at first sight. In order to create the best native app design, we should consider the UI/UX differences between the iOS and Android platforms. These platforms have a varied look and feel in terms of the structure and flow of native applications. We need […]
Author: Chris Lightley ClickDimensions is an email marketing platform built directly within Microsoft Dynamics 365. While primarily focused on email marketing, Click Dimensions also includes a host of other functionality including website analytics, social media tools and web forms & surveys. By building their solution within Dynamics they have minimised issues and costs associated with integrations between systems and the syncing of data that goes with that. […]
Author: Chris Lightley I have to admit, when I first saw the title of this Badge I wasn’t overly excited. By the title, it looked like the badge covered a bunch of topics that I was already familiar with. However, by the time I finished it, I feel like this is one of the best badges on Trailhead! I came across this […]
Introduction I must admit that in 2018, I feel a bit surprised that I am still writing about the choice between a bespoke or custom developed solution and the benefits of off-the-shelf CRM software. But for many companies with some technical software expertise, they have seen the choice as more complex than just choosing between […]
Microsoft has published April 2019 release notes, a 315-page document that consists of the announcement of new features and enhancements for Dynamics 365 and Power Platforms. The new update which is set to be released between April and September 2019 is Microsoft’s continuous investment in capabilities to power digital transformation, from improving customer experience to […]
2018 was a very good year for CRM as we saw the rise in virtual assistants, social CRM, omnichannel technologies and AI-powered automated workflows. In 2019, there will be many new advances in CRM technology as more AI-powered assistants look to dominate the CRM landscape. In this infographic, we will feature some of the most […]