Our Opinion

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Retail

Dynamics 365 for Retail gives organisations the ability to unify commerce across all channels and supports everything from; merchandising, inventory and channel management, supplying goods and effectively managing the customer relationship. As a fully integrated Dynamics 365 app, the sales team are also able to generate customer orders, view inventory and carry-out other daily activities from their mobile devices and PCs, using MPOS.

Retail Overview

Features & Benefits

  • Create seamless shopping experiences Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile and call centres
  • Enable omnichannel buying Give customers the convenience and flexibility to buy in-store, pick-up in other locations, or get home delivery through optimised ordering and fulfilment tools
  • Increase brand loyalty Enable customers to earn and redeem points, use gift cards and promotional coupons across channels
  • Knowledge managementMake crucial field service resources such as product manuals, technical support documentation, training, and related videos readily available to customer care representatives, partners, and field technicians.
  • Deliver exceptional customer serviceMeet customer expectations by using tools to access real-time product, customer, stock and order visibility
  • Optimise store operationsGain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales
  • Streamline sourcing and replenishment Acquire stock from the right supplier at the right place and allocate and replenish stores based on season, market demand and competitive pressures.
  • Manage product demandOffer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.
  • Amplify sales and promotions Target product and promotion by category, channel, season, loyalty and tier to impact revenue
  • Maximise business impact Reduce fulfilment costs, improve stock utilisation and efficiently manage your business using customer and operational insights
  • Speed up end-of-day activities Complete key store closing activities faster using automated and streamlined workflows
  • Increase stock visibility Manage stock counts to enable the right level of stock at the right locations
  • Meet changing business needs Drive actions to support multi-company, multi-brand and multi-channel global operations

EXTENDING DYNAMICS 365

One of the things we love most about Dynamics 365 is the value-add tools that are provided as part of most Dynamics 365 licenses or included with Office 365.

PowerBI

PowerBI

View your most critical business data through a single pane of glass, no matter where it lives or where you are. Create stunning real-time and interactive dashboards using natural English - so no need to rely on IT or build complex queries.

More About PowerBI
Portals

Portals

Allow your customers, partners and employees to self-serve with beautiful web portals, fully integrated to CRM. And, best of all, a web portal is included within most Dynamics 365 subscriptions free of charge.

MORE ABOUT PORTALS PORTAL DEVELOPMENT SERVICES
PowerApps

PowerApps

Make Office 365 and Dynamics 365 your own with powerful apps that span productivity and business data. Customize SharePoint Online, use PowerApps with Microsoft Teams and build apps on Dynamics 365.

More About PowerApps PowerApps Services

Why Microsoft Dynamics 365?

1.
Adapt quickly
Dynamics 365's no-code visual editors support rapid deployment and makes it easy for your business to adapt quickly to new market opportunities.
2.
Extend and connect
Dynamics 365 is highly extensible, helping you automate business processes across other Microsoft products and 100's of other third-party systems for a unified experience.
3.
Invest with confidence
Microsoft's cloud is one of the world's most trusted clouds. Reduce the cost and complexity of operating on-premises or hosted infrastructure by relying on state-of-the-art data centres to safeguard data.
4.
Drive innovation
Microsoft's continual investment in Dynamics 365 and aggressive release cycle means you can be reassured of a future-proofed platform that allows you to take advantage of the latest cutting-edge technologies such as Artificial Intelligence.

How we Help

Best-Fit Solutions

Best-Fit Solutions

We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.

Services
Deep-Level Technology Expertise

Deep-Level Technology Expertise

As Microsoft Dynamics 365 Gold Partners and with Centres of Excellence focused on the different areas of the CRM stack, our deep-level expertise means design innovative solutions leveraging the latest product features and keeping the total cost of ownership to a minimum.

Centres of Excellence Implementation Services
User At The Heart

User At The Heart

Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.

Change Management

Want to witness the power of Dynamics 365 for Retail for yourself?

Don’t take our word for it, call us today on 01296 328 689 to arrange a no obligation demonstration.

Request a Demo

Would you rather try before you buy?

Take Dynamics 365 for sales a test-drive with a free 30 day trial. Call us on 01296 328 689 to get yours.

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