Turn customers into advocates with Dynamics 365 for Retail
Deliver personalised experiences to engage your customers and increase internal productivity by unifying your back-end operations with your e-commerce website and brick and mortar stores. Dynamics 365 for Retail helps retailers create exceptional and insightful shopping experiences.
Dynamics 365 for Retail gives organisations the ability to unify commerce across all channels and supports everything from; merchandising, inventory and channel management, supplying goods and effectively managing the customer relationship. As a fully integrated Dynamics 365 app, the sales team are also able to generate customer orders, view inventory and carry-out other daily activities from their mobile devices and PCs, using MPOS.
Features & Benefits
Create seamless shopping experiences Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile and call centres
Enable omnichannel buying Give customers the convenience and flexibility to buy in-store, pick-up in other locations, or get home delivery through optimised ordering and fulfilment tools
Increase brand loyalty Enable customers to earn and redeem points, use gift cards and promotional coupons across channels
Knowledge managementMake crucial field service resources such as product manuals, technical support documentation, training, and related videos readily available to customer care representatives, partners, and field technicians.
Deliver exceptional customer serviceMeet customer expectations by using tools to access real-time product, customer, stock and order visibility
Optimise store operationsGain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales
Streamline sourcing and replenishment Acquire stock from the right supplier at the right place and allocate and replenish stores based on season, market demand and competitive pressures.
Manage product demandOffer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.
Amplify sales and promotions Target product and promotion by category, channel, season, loyalty and tier to impact revenue
Maximise business impact Reduce fulfilment costs, improve stock utilisation and efficiently manage your business using customer and operational insights
Speed up end-of-day activities Complete key store closing activities faster using automated and streamlined workflows
Increase stock visibility Manage stock counts to enable the right level of stock at the right locations
Meet changing business needs Drive actions to support multi-company, multi-brand and multi-channel global operations
EXTENDING DYNAMICS 365
One of the things we love most about Dynamics 365 is the value-add tools that are provided as part of most Dynamics 365 licenses or included with Office 365.
View your most critical business data through a single pane of glass, no matter where it lives or where you are. Create stunning real-time and interactive dashboards using natural English - so no need to rely on IT or build complex queries.
Allow your customers, partners and employees to self-serve with beautiful web portals, fully integrated to CRM. And, best of all, a web portal is included within most Dynamics 365 subscriptions free of charge.
Dynamics 365's no-code visual editors support rapid deployment and makes it easy for your business to adapt quickly to new market opportunities.
Extend and connect
Dynamics 365 is highly extensible, helping you automate business processes across other Microsoft products and 100's of other third-party systems for a unified experience.
Invest with confidence
Microsoft's cloud is one of the world's most trusted clouds. Reduce the cost and complexity of operating on-premises or hosted infrastructure by relying on state-of-the-art data centres to safeguard data.
Microsoft's continual investment in Dynamics 365 and aggressive release cycle means you can be reassured of a future-proofed platform that allows you to take advantage of the latest cutting-edge technologies such as Artificial Intelligence.
How we Help
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.
As Microsoft Dynamics 365 Gold Partners and with Centres of Excellence focused on the different areas of the CRM stack, our deep-level expertise means design innovative solutions leveraging the latest product features and keeping the total cost of ownership to a minimum.