Davies Group envisioned to centralise and consolidate their divisions: Claims, Insurance Services and Customer Solutions and get a single 360° view of the business via a highly configurable and customisable CRM solution. They selected SeeLogic as their partner because we were able to understand Davies’ critical business issues and implement a solution at a speedily within such time constraints.
A rapidly growing global FMCG company, with some 35 disparate customer service centres in operation across Europe was looking to centralise their customer service centres and establish a streamlined process in customer services. SeeLogic helped the brand by providing expert and unbiased consultations in choosing the best-fit CRM solution and configuring the system to provide a cost-effective solution and drive efficient and effective customer service across their Europe divisions.