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Salesforce October 14 Release: Execute Powerful Case Resolution with These 5 Service Cloud Features

Salesforce has unveiled its Winter ’20 Release plan, with updates scheduled to roll out globally from October 14, 2019. AI is both the highlight and the driving force of Service Cloud’s advanced new features, as Einstein is enabling you to handle cases faster and better with the power of AI. Smarter case assignments, bot-powered knowledge articles […]

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Close Deals Faster and Grow your Business with Salesforce October 14 Release!

Salesforce has decided it’s time for the Winter ’20 version, globally available on October 14, 2019. As a Salesforce user, you can drive customer engagement, track customer information, make insightful decisions, and deliver exceptional experience.   Let’s have a look at some of the new Salesforce October 14 Updates features to bring your company and customers together:  1. Get Incredible Mobile Experience with New Mobile-App Sales teams will love this modern […]

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10 New Salesforce Features to Take Control of Your Data, Activities, and Events

Salesforce, one of the leading CRM platforms, has announced enhancements in usability, functionality, and productivity in its Summer ‘19 release. In this blog, we will talk about key improvements in – email experience, event list views, search result relevancy – and addition of activity sharing, virtual confetti celebrations, and customisable schedules.   Here are our […]

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Cloud vs on-premises – Should you stay or should you go?

If your company relies on an on-premises solution and is cautious about moving to the cloud then you are not alone. Many CIOs are concerned with security and complexity when it comes to migrating data to cloud services. There are many considerations when comparing cloud vs on-premises CRM solutions. In this whitepaper “Should I stay […]

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IBM and Salesforce announce new partnership

Video of IBM & Salesforce agreement from Salesforce YouTube channel posted 21st March 2017 IBM and Salesforce announce new partnership! IBM and Salesforce recently announced a new partnership that will be a landmark agreement. It will bring huge benefits to customers with smarter data insights that scale. The partnership sees the two technology leaders bring […]

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Integrated Live: Marketing conference 16 & 17 November

Integrated Live: 16th & 17th November, London, formerly known as The Digital Marketing Show. I have been to a good run of conferences recently, from FELTAG to Future Decoded to Integrated Live. I thought I’d give a quick overview of Integrated Live. Agenda The agenda was packed with sessions with seven theatres and sessions running every […]

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Customer Trail Blazer

How to become a customer trail blazer  In this video first published on 6th October, Marc Benioff and other industry giants talk about the future of customer engagement. A key feature of the talk was Salesforce’s new AI suite Einstein  which will change how employees in all areas of business will engage with customers. Marc […]

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