What’s new with Microsoft Social Engagements – Dynamics 365 July Updates
Microsoft Social Engagement is a fantastic social listening tool available through certain Office 365 subscriptions. Social Engagement enables a user to track sentiment, influencers, detractors, popular phrases to boost the marketing effort. With a key focus on actionable insight, Microsoft Social Engagement has many useful features such as Social Selling function to help users respond quickly and directly to potential new prospect. A key new feature for Summer that we are excited about is Social Selling Assistant, this will really help empower sales teams. To find out more about all the great Social Engagement updates, please continue to read below or contact us for more information.
Social Engagement updates for Summer ‘17:
Service and product improvements
There have been no major infrastructure changes, however, there have been several user-facing changes. Microsoft is committed to user-experience and the product is continually refined, based on customer feedback. Changes for July include:
· Improved loading times for Search Setup page when there a large number of search topics.
· Improved user experience when working with maps
· Improved provisioning Social Engagement in some countries/regions.
· Improved Social Selling Assistant in private browsing mode on an iOS device.
· Improved global notifications in Social Selling Assistant when using IE11.
· Improved timespan drop-down in Activity Maps.
· Enhanced Settings > Global Settings > Location Groups with missing tooltips.
· Improved Search Setup when editing search topic categories using Firefox browser.
· Enhanced Settings > Social Profiles with missing tooltips.
· Increased contrast ratio on re-tweet dialog for better readability.
· Increased line spacing within paragraphs on posts displayed in Social Centre and Social Selling Assistant for better readability.
Engagement Analytics with Power BI
Microsoft is extending the recently introduced Power BI content pack for Social Engagement with the new Engagement Analytics report; adding to the Engagement Performance and Team Performance reports previously released. The Engagement Analytics report provides you additional insights regarding your engagement on social media with metrics based on location, sentiment, tags and authors. The data model is also enhanced to include these additional dimensions giving you more power to explore and analyse your Social Engagement data.
Power BI content pack for Social Engagements
Microsoft Social Engagement introduces the Microsoft Power BI content pack to get insights about your engagement and team performance on social media. This content pack is designed specifically for community managers, providing performance metrics for engagement actions taken from within Social Engagement. Track metrics, such as number of actions taken and average response times, and get visibility into the performance of each member of your team. Power BI automatically creates the dashboard and reports that give you a great starting point for exploring and analysing your Social Engagement data.
Conversation view for private messages and Twitter Replies
Starting with this update, Social Engagement shows you any conversation that involves private messages (Facebook or Twitter) and Twitter replies of one of your social profiles. It displays the back and forth between two authors sorted by showing the latest post first. At the top, you will see the two authors, including the one that belongs to your team. It also shows the team members who answered as that social profile.
Improved usability with Social Selling
Microsoft has adapted the forms in the Social Selling Assistant configuration and Social Engagement Settings Page User Preferences to industry standards. When editing those forms the Save and Cancel buttons are now the bottom of the input form. Additionally, the main navigation now contains a direct link to the Post view in Analytics, filtered for private messages, so you can get to your customers’ messages in a single click.
Get Insights with Social Selling Assistant
The Microsoft Social Engagement Social Selling Assistant introduces a new recommendation type: Get Insights. This adds to the existing recommendations for sharing content. This new type provides recommendations for posts about your customers, competitors, and other topics of interest, so you can stay on top of the latest developments. With this addition, you can now get a separate set of recommendations for sharing content and insights
Sell more with Social Selling Assistant
Microsoft Social Engagement introduces Social Selling Assistant, to empower your salespeople to sell more by leveraging social media. With this application, your salespeople get personalised and smart recommendations to share on their social networks to enable them to increase their social presence, gain trust from their followers, and generate more leads.
You can access Social Selling Assistant from within Microsoft Social Engagement and install it from Microsoft AppSource into your Dynamics 365 for Sales application. The AppSource app adds a new dashboard that contains the Social Selling Assistant. Salespeople can access this dashboard from the Dynamics 365 web client, as well as from Dynamics 365 for tablets. Dynamics 365 for phones is currently not supported.
Share a post with LinkedIn
With this release, you can add your personal LinkedIn account as a social profile. With it you can share any public post in Microsoft Social Engagement to your professional network on LinkedIn. Your LinkedIn social profile will be available for the post action Post Link. When you share to LinkedIn, you can choose between two visibility options: show the post to everyone on LinkedIn or to your network only. This post action is available across all Microsoft Social Engagement services, including the newly released Social Selling Assistant.
Other updates Social Engagement updates include:
– User interface is now available in Japanese and Chinese languages.
To read the full list and details of latest Microsoft Social Engagement updates, please click HERE
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Updates To Dynamics 365 – LinkedIn Sales Navigator
What’s coming with Dynamics 365 for Sales and LinkedIn Sales Navigator
Dynamics 365 for Sales is the ultimate solution for sales teams.
Microsoft Dynamics 365 for Sales will help turn relationships into revenue. This sales management solution has been specially designed to give sales professionals and sales teams the edge, to win new business and close deals quickly.
Last year, Microsoft acquired LinkedIn for $26bn and expectations were high for how the leading professional network platform would be integrated into Microsoft’s offering. With the Summer ‘17 updates to Microsoft Dynamics 365 for Sales, Microsoft has introduced LinkedIn Sales Navigator. This exciting new feature ensures sales professionals can stay on top of their customers in addition to finding new customers via team contacts. Dynamics 365 also allows Sales App users to view company LinkedIn accounts and customer profiles within the application to keep up with the latest lead and account updates. This is a major step forward in functionality and enables organisations to further enrich their data.
Updates now include;
• Mentions on newsfeeds
• Shares of company posts
• Job changes from your followers
• Recent activities
Discover new leads with Lead recommendations within LinkedIn Sales Navigator
Within LinkedIn Sales Navigator you are provided with recommended leads, to help you find the right prospects in your targeted accounts. With over 500 million members on LinkedIn, this feature can prove very useful for discovering key decision makers in target businesses.
TeamLink – Manage team connections through LinkedIn Sales Navigator
TeamLink helps connect you with prospects you’d like to meet by showing you the best and most efficient routes to an introduction. Those routes can be through your direct connections and through people in your team, even if you aren’t directly connected. That means TeamLink harnesses the power of your entire team’s network, your network will also grow automatically when your team does.
When you view a profile, TeamLink identifies and shows you the people within your team you can ask for an introduction. You can then click the ‘See Who’ link in the TeamLink panel from a member’s profile where you have at least one connection.
Sync your data using LinkedIn Sales Navigator
With this update, you can import your Dynamics 365 accounts into LinkedIn Sales Navigator, this means you can log sales navigator activity straight back into Dynamics. Using this feature, you can manage your relationships at scale, increase your sales pipeline, keep all your data in sync and engage clients with relevant contact throughout their account lifecycle.
Activities which can be synced into LinkedIn Sales Navigator include:
• InMail and Messages
• Opportunity and account notes
• Mobile phone calls
If you would like to discuss any of these new updates or have a free trial of Dynamics 365, please complete the form below.
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Microsoft Dynamics 365 Customer Insights Updates – July 2017
Dynamics 365 for Customer Insights updates for July 2017
What is Microsoft Dynamics 365 for Customer Insights?
Leveraging Microsoft Azure, Customer Insights is a SaaS service which brings together your businesses data from several sources. This helps generate 360-degree customer insights and knowledge which you can analyse and act on.
When connected to Microsoft Dynamics 365 apps, Customer Insights enables you to model interactions with customers based on transactions, events and activities and define KPIs to measure business success. There’s no more having to keep spreadsheets up to date – Customer Insights manages the data ingestion, modelling, analytics and keeps the KPIs and insights up-to-date, recalculating them every 15 minutes so you and your team are always kept up-to-date.
The Customer Insights application can generate detailed and powerful visualisations that can be customised for a target audience. Businesses can create multiple views based on specific profiles, these can deliver information and insight into business processes. For instance, a bank can create a customer-specific view for tellers in their front-offices, and aggregated views for managers or analysts in the back-office.
Customer Insights also offers tools that leverage insights about customers to empower Marketing, Sales and Servicing teams with better targeting, productivity and conversions, which allow them to offer a more personalised service.
Microsoft Dynamics 365 Customer Insights updates for July 2017
Microsoft has released some key Customer Insights updates in their July 2017 release, these are:
- Introducing Office 365 connector or exchange online (Email and Calendar)
- Analytics based on context and confidence by matching records from diverse sources.
- Leverage PowerBI for data visualisations and PowerApps for composition.
If you would like more information about Microsoft Dynamics 365 for Customer Insights or would like to book a free trial or demonstration, please contact us online, by phone 01296 328 689 or email email@example.com.
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Understanding Microsoft Dynamics Relationship Insights
Dynamics 365 Relationship Insights
Relationship Insights is a brand new, out the box feature powered by machine learning to provide even more insight into your customers.
Information on another exciting update for Microsoft Dynamics 365 has been released, here at SeeLogic we believe this will revolutionise the way you manage your business relationships.
Relationship Insights saves you having to spend time and money building reports, analysing data or custom development to better understand your customers. Relationship Insights constantly analyses the data loaded onto D365 and provides timely, actionable ‘next best suggestions ‘based upon sentiments, contact frequency, time spent with customers and number of emails exchanged.
This new feature includes four sub features, which all work together to give you a wide breadth of insights throughout the customer lifecycle.
The relationship assistant is constantly working behind the scenes, monitoring your activities, data records, plans and customer communications. Using this data, relationship assistant can provide insights which enable you to prioritise daily tasks. These insights will also indicate any adjustments needed to ensure effective customer communication going forwards.
Using data collected by the relationship assistant, email engagement can recommend email templates based on previous open and reply rates. This feature not only helps you generate more effective emails, it will also show how your contacts interact with them. Using this data, you can prioritise the projects/customers that are most engaged.
This feature helps you monitor the health of your relationships in D365. Using the open opportunities dashboard, D365 will show whether the relationship is in good, fair or poor health. This function uses data collected by the relationship assistant to provide you accurate and actionable insights into your customers. With this data, you can use the relationships insights bubble chart to prioritise at risk customers.
With this new update, Dynamics 365 can now analyse your inbox on Microsoft Exchange. The system searches for messages to or from relevant email addresses, it will then present those messages in Dynamics 365. Each message will remain private unless converted to a tracked mail, tracked emails are visible to the rest of your team in D365.
Keep checking the Microsoft Dynamics road map, to find out when this amazing new feature will be available to you.
If you would like to find out how Microsoft Dynamics 365 can revolutionise your business, please contact us
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Microsoft Dynamics 365 is an award-winning solution!
Microsoft Dynamics awards; D365 is an award-winning solution!
In this article, we look at some of Microsoft Dynamics awards won so far this year. At SeeLogic we pride ourselves on only offering the best CRM solutions to our customers. We are pleased to announce that Microsoft Dynamics 365 has won several prestigious awards throughout the first half of 2017.
CRM magazine Product of the Year for Customer Service & Support (2017)
The CRM Magazine awards are judged by a panel of industry analysts who evaluate products based on; functionality, company reputation, reputation for customer satisfaction and their 5-year software and maintenance costs.
Some comments from the judges:
Principal Analyst Ian Jacobs “’product design remains strongly focused on usability, with a reputation for a better cost structure than much of the competition.’ Furthermore, its road map ‘shows a strong commitment to customer experience–focused developments.’”
Forrester VP and Principal Analyst Kate Leggett “Microsoft’s web support solution offers strong process guidance, good omnichannel capabilities, and robust knowledge management at an attractive price.’ She adds that it has ‘an exciting product direction focused on embedding intelligence and prescriptive advice into its core solutions.’”
Mitch Kramer, senior vice president and analyst at the Patricia Seybold Group, notes Microsoft has “’collected all of the high-end apps, offering cloud deployment and including new and useful technologies’ such as artificial intelligence (AI).”
CUSTOMER magazine 2017 Product of the Year Award
CUSTOMER magazine is published by TMC, a global integrated media company. The CUSTOMER magazine Product of the Year award recognises vendors who are advancing CRM, telesales and call centre industries one solution at a time. The award showcases products which enable users to exceed expectations.
Rich Tehrani, CEO of TMC stated: “Microsoft Dynamics 365 has proven deserving of this elite status, and I look forward to the continued innovation from Microsoft in 2017 and beyond.”
Other notable awards in 2017
Microsoft Dynamics 365 has received other early 2017 awards including the 2017 CRM Watchlist Elite award and two Stevie® Awards for Dynamics 365 for Sales and Dynamics 365 for Customer Service. The volume of Microsoft Dynamics awards is testament to the innovation and commitment to digital transformation that Microsoft has pledged.
If you would like to know how the award-winning Microsoft Dynamics 365 can revolutionise your business contact us for a free trial or demonstration.
Talk to us on 01296 328 689
Or Email firstname.lastname@example.org
For more information see Microsoft press releases: https://community.dynamics.com/b/msftdynamicsblog/archive/2017/03/09/microsoft-dynamics-365-wins-2017-customer-magazine-product-of-the-year-award
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Increasing sales productivity with Office 365
The tools and apps available through Office 365 are powerful productivity extensions to CRM. In the following blog we take a look at some of these apps and how they can be combined for increasing sales productivity.
In this example, we take a look at how the tools can be used to empower your sales team and increase day-to-day efficiencies. The integrated Office 365 features support an end-to-end sales process from enquiry.
View contextual CRM information within Outlook
With Dynamics 365 and Office 365, you can now view contextually rich information about your contacts from Dynamics 365 straight from within Outlook. This includes any up-coming appointment opportunities about to close or open cases that you should be aware of when speaking to clients.
Nurture the lead with a follow- up call via Skype for Business
Now the enquiry has been received and tracked, it’s time for a follow-up call to gather further requirements. This can be done through Skype for Business either as voice call or video call. Skype calls and follow-up activity can be recorded within CRM, providing a centralised view of all the interactions you have had with your opportunity
Capture all the details with OneNote
Whilst on the Skype call or during a meeting you can record notes directly on OneNote. These can be synchronised with CRM, utilising Microsoft’s Common Data Service or shared the customer or colleagues. With OneNote there is no need to lose track of what was said or forget a crucial customer requirements.
Keep the team updated with Yammer
Keep team members in the loop with any deal updates by sharing the latest news in Yammer and allow other members of the organisation to contribute crucial information for sales proposals. This secure and private collaboration tool can only be accessed by team members and colleagues.
Discover with Delve…
Sales teams can easily discover relevant documents through Delve and OneDrive for Business. Has a prospect just requested a price list? No problem, before you have even opened the email, Delve has already provided a link to the latest version of your pricelist within Outlook, ready for you to respond! Collaborate across the organisation with support from Office 365 Groups and create real-time proposals as a team.
…collaborate with SharePoint
SharePoint provides a central repository for all CRM documents, so versions can be tracked and members of the team who do not use CRM can access crucial information directly from SharePoint. Manage versions, and restrict sensitive competitive information by leveraging Office 365’s Information Rights Management security features, i.e. by disallowing information to be printed or shared beyond specific users.
Manage the pipeline with Excel
Quickly update the sales pipeline by exporting to Excel online and quickly updating close dates, sales stages, estimated revenue and more without the need to go into individual records. Simply press save, and the information is automatically updated within CRM. There are many more ways that tools can be combined and used. With the increasing range of apps from the Microsoft AppStore, the opportunities for collaboration and increased productivity continue to expand. We will release further examples of tool & app combinations that can improve and enhance all business processes.
If you are looking for an upgrade or to purchase further licences, please contact us on 01296 328 689 or email@example.com. SeeLogic is a gold certified and leading UK Microsoft partner, we can help you with all aspects of your CRM project.
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Built-in Artificial Intelligence with Microsoft Dynamics 365
Microsoft Dynamics 365 comes with heaps of built-in artificial intelligence. So much so, it may seem a daunting prospect to get to grips with all the available functionality. The good news is that as a built-in solution, the functionality is available out-of-box and does not require further code.
We have put together a quick checklist of all the available built-in artificial intelligence across the Dynamics 365 solutions:
Continuously analyses customer interaction data such as activities, meetings, communications and other sources. It does this to help you understand your business relationships, evaluate your activities and choose the best path forward.
Can score and grade all leads automatically based on behaviour-tracking data, lead configuration and other behaviour defined in your lead scoring models. The system is extremely flexible so you can configure and assign lead scoring models to match precise business needs.
Product suggestions are available for any product line item where product relationships have been defined.
Demand forecasting is used to predict independent demand from sales orders and dependent demand at any decoupling point for customer orders. It is a built-in feature for Dynamics 365 for Operations, to help manufacturers and other large producers create forecasting processes. It will generate a statistical baseline forecast from historical data. The system automatically removes outliers and creates measurements of forecast accuracy.
Knowledge Base Insights
A knowledge base is repository of knowledge about your data that enables you to understand and maintain its integrity. From the repository, you can perform Knowledge Discovery, a computer assisted process which identifies data inconsistencies and syntax errors and proposes changes to data.
Cash Flow Forecast
You can use cash flow to easily create a short-term forecast that predicts how and when you expect money to be received and paid out by your business. Cash Flow can be used from pre-set templates within Excel or a series of tasks within Dynamics 365.
Built using Cortana Intelligence Suite, this app suggests additional items personalised to your customers.
PreEmptive Analytics is a client managed solution (on-premises or in a private cloud) that provides critical insight into the adoption, usage, performance, and security issues of production applications to facilitate Development and Operations.
Predictive Sales & Inventory Forecast
This is a function of Dynamics 365 for Financials. The Sales and Inventory Forecast extension predicts potential sales using historical data and gives a clear overview of expected stock-outs. Based on the forecast, the extension helps create replenishment requests to your vendors and saves you time.
Acquired posts are analysed by the machine-learning based algorithm to detect authors intention. Posts are scored against the algorithm and marked with the intentions identified.
See the perception of a post and sentiment value using the sentiment algorithm in the original language. The sentiment value results in a positive, negative, neutral or unknown sentiment for a post.[/text-with-icon][vc_column_text]Dynamics 365 comes with a whole host of functionality. The best way to experience it is through a tailored demonstration. To book your a bespoke demo, please contact us on 01296 328 689 or email firstname.lastname@example.org.
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Cloud vs on-premises – Should you stay or should you go?
If your company relies on an on-premises solution and is cautious about moving to the cloud then you are not alone. Many CIOs are concerned with security and complexity when it comes to migrating data to cloud services. There are many considerations when comparing cloud vs on-premises CRM solutions.
In this whitepaper “Should I stay or should I go?” we take a look at the main concerns that businesses have voiced, together with how these concerns are being addressed by the big SaaS and IaaS suppliers.
We compare the benefits and concerns of cloud vs on-premises options and look at future direction of service providers. In addition, we provide breakdown and comparison of the major cloud security features of Microsoft, Salesforce and Infor.
- A review of leading concerns raised by CIOs when considering cloud vs on-premises solutions
- A review of security threats and instances for cloud and on-premises environments
- A look at new hybrid solutions
- Comparison of cloud security featuresTo read the full article click here: Should you stay or should you go?
If you are considering updating your on-premises services and would like further advice or support, please contact us.
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Important changes to SharePoint public
Important changes to SharePoint public website capability
Way back in March 2015 we wrote to customers to let them know about important changes to Office 365, in particular, the SharePoint public website feature. Microsoft made changes to the SharePoint Online Public Websites feature by removing the ability to create a new public website beyond the changeover date of March 9th, 2015. As of 1st May 2017, anonymous access for existing sites is no longer available.
From 1st September 2017, Microsoft will delete the public site collection in SharePoint Online. Customers will no longer have access to the content, images, pages or any other files that reside on their public website. Customers are advised to make back up copies before this date.
Between March 2015 and May 2017, customers had the opportunity to request postponing the deletion of their site. This postponement comes to an end on 31st March 2018.
Once the site has been deleted, customers will no longer have access to content, images, pages or any other files that reside on their public website. Customers can, however, recover their content through the Recycle Bin.
Microsoft are making this change as they have evaluated their portfolio and believe Microsoft customers will be better served by third party suppliers who specialise in public websites. This will enable Microsoft to put more focus on other Office 365 enhancements.
If you are using Office 365 Admin Office or 365 Small Business Admin, it is possible to migrate your SharePoint public website to a third party supplier. Official Microsoft third party suppliers include Wix.com and GoDaddy. In order to do this you must follow the steps outlined by Microsoft, if you go to the third party suppliers directly, you will not be entitled to any discount. To read more on this click here
To read the full announcement from Microsoft, please click here
If you have any questions or want further advice on what to do, please do not hesitate to contact us by completing a submission form or calling us on 01296 328 689.
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Assuring a quality solution throughout your project life-cycle
Assuring Project Quality…
Project Managers will frequently grapple with the subject of project quality. Should it be factored at the start, middle or end of a project life-cycle? Who is responsible for project quality? There are a number of methodologies for ensuring project quality, which is the best? In the following article, we take a look at the ways to ensure quality can be met and how we achieve it at SeeLogic.
A holistic approach
At SeeLogic we take a holistic approach to delivering projects. This means taking the ‘best’ aspects of both Agile and Waterfall. Our experience reveals that Agile works well to assure parallel stages but there will be a stage in every project where release candidates are based on agreed functionality. Taking this approach ensures that the solution is enriched through effective defined sprints, show and tell sessions and final functionality. The solution is industrialised using this approach.
Using Microsoft’s Sure Step Methodology an approach known as the Quality Management Manifesto is progressed to achieve a solution delivered process.
The latter assures customer expectation management is mapped by initially listing conditions of satisfaction together with an attitude of continuous improvement for the project. The aim is to achieve a ‘consistency of purpose’ to achieve continuous and permanent product and service improvement.
In the Sure Step methodology, project quality control and assurance are manifested through each cross-phase of the agreed implementation plan.
Microsoft Sure Step Methodology Diagram from Microsoft
Examples of where quality control and management are accentuated and specifically applied:
- The Programme Management cross-phase uses specific activities and templates focused on Quality control.
- The Quality and Testing cross phase focuses on due diligence to ensure the solution is customised as per agreed standards and requirements
- Under the Optimisation umbrella a proactive approach /oversight from a technical and governance aspect is taken, including actions that can be performed during production to ensure that the solution will continue to operate effectively.
- Performance management is key to ensure that the solution is tested from a load perspective.
- Service readiness testing is key to ensure that infrastructure, anticipated expansion or review of roles and responsibilities is considered in advance of any solution release.
CoS elements are identified at the outset of an engagement and noted with a published and agreed with client Project Charter. The assigned project manager is responsible for working with the customer to ensure that activities agreed will be executed rather than leaving them (the project charter items) to be lost and not be a prominent driver for the project.
A key component of project quality control during the implementation is Tollgate Reviews. Our experience has found that for a typical waterfall project, Tollgate reviews are called out at the end of each Phase (or agreed with client gate). With waterfall type projects, Tollgate reviews assess project health and reviewing key milestone.
For Agile projects, we ensured that Tollgate reviews take place at the end of every agreed Sprint, effectively, conducting a retrospective.
Tollgate reviews are key to ensure CoS are being met.
Key Quality and Testing Cross-Phase
SeeLogic prioritise testing as key to the success of a project as it assists in reducing ambiguity in the final configuration, development and test stages. These standards are gathered and documented in our test plan. The latter communicates general procedures when conducting software testing and validation. The plan may also encompass projected business processes and workflow changes anticipated in the customer organisation.
The Test Plan also provides a general overview of monitoring and testing activities that will be performed during the course of the implementation. Test plan essential elements include: rigour, recommended number of tests, test throughput (estimated time/resources needed from both the client and SeeLogic to perform tests), orientation for test team members (guidance on acceptable levels of performance and how to ‘mark’/grade a rest result and agreed levels of Priority 1 and 2 failures. A resolution and regression test process is also documented.
Sub-process testing is also conducted. For example, checking if a specific function is intuitive and as per agreed design.
Whilst the latter focuses on a sub-set of a customer’s workflow, the Process Test is a complete set of related features and functions that make up a defined business process.
Data Acceptance Testing (DAT).
DAT verifies for example, data migrated from an existing system to the new system forms the correct data subset and cleansing has taken place. In addition, validation of all data needed for transactions, enquiry and reporting will be available.
Other essential tests include: Integration testing and Performance testing. Finally, User Acceptance Testing focuses on complete end-to-end testing to ensure that the system that SeeLogic delivers meets the business requirement and test criteria initially established/agreed. UAT is typically performed in a Testing or Staging environment. The UAT leverages scripts that are prepopulated with test steps and expected results. The actual results of testing are documented for future reference and customer approval.
If you would like find out more about how SeeLogic can help you ensure your CRM project is a success, please contact us.
About the author:
Dr Savi is a crucial member of SeeLogic Projects’ team and has a extensive knowledge of project principles and delivery. Key highlights from his career to date include development of his own management and business methodologies. He has consulted on projects from large global enterprises including MBNA, Exxon, TSB and NatWest. He was Head of Consultancy at Unisys leading a 120 strong team. In recent years, he has successfully completed projects for: Deutche Bank, 3, Vodafone, Sky TV, O2, NHS, Dept of Health, BCS & Investors in People.