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Ai-in-CRM

CRM for Sales: How AI Enabled CRMs Can Take Your Performance to a New Level

“The playing field is poised to become a lot more competitive, and businesses that don’t deploy AI and data to help them innovate in everything they do will be at a disadvantage.” — Paul Daugherty, Chief Technology and Innovation Officer, Accenture AI is changing the traditional view of CRM solutions. Businesses now want AI-enabled CRMs […]

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Outlook category now tracks appointments, emails in Dynamics 365

Have you ever wanted an easier tracking of Outlook activities in your Dynamics 365 CRM? If so, this latest Microsoft update might be exactly what you’re looking for. Microsoft has updated its category-based tracking to provide an easier integration between Outlook and Dynamics 365 Customer Engagement (CRM) to track activities like emails and appointments. Simply […]

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CRM Trends to Watch in 2019

2018 was a very good year for CRM as we saw the rise in virtual assistants, social CRM, omnichannel technologies and AI-powered automated workflows. In 2019, there will be many new advances in CRM technology as more AI-powered assistants look to dominate the CRM landscape. In this infographic, we will feature some of the most […]

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8 Steps to Make Your CRM Project a Success

As CRM specialist, we have seen this technology’s evolution over the years from just being a sales tool – to now helping marketing and customer service departments coordinate inter-departmental actions – so they dramatically improve their operations and offerings. However, we believe the key to experiencing successful outcomes is creating a strategy and plan – […]

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Overview of Dynamics 365 for Customer Service — October 2018 Release

As part of our Dynamics 356 October 2018 updates series, we have published 10 Best Picks from Dynamics 365 and Dynamics 365 for Sales in our previous posts. In this blog, we’ll now look at what new capabilities Microsoft is bringing in the for Dynamics 365 for customer service app. Service Scheduling The new service […]

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Event Recap: Seelogic Organises First ‘App in a Day’ Event at Microsoft UK HQ

A joint Microsoft and SeeLogic initiative kicked off at the UK’s first ‘App in a Day’ workshop at Microsoft’s UK HQ last week. Over 40 delegates, that included senior IT personnel from MOD, Cabinet Office, HMRC, NHS Trusts, Williams F1 and Autoglass were selected to attend the event. After a simple briefing, they were all […]

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Do I need a CRM consultant for cloud-based CRM?

Traditionally, on-premises installation required expert CRM consultants. Consultants who could install and configure hardware such as a server with software such as the desktop CRM. They would integrate other applications, like Office 365 productivity tools, ensuring all systems worked seamlessly together. In addition, the CRM consultant would liaise with internal IT teams regarding future upgrades and enhancements. […]

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Need to upgrade your CRM ?

Interested in a FREE CRM consultation? SeeLogic is an independent CRM specialist and systems integrator helping businesses drive digital transformation by implementing innovative CRM strategies and solutions. Founded in 2004, SeeLogic has built up an impressive client-base, including well-known international and global brands. In this time, we have successfully implemented 100’s of CRM projects, which […]

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Want to invest in a CRM solution, but not sure which is the best option for your business?

Interested in a FREE CRM consultation? SeeLogic is an independent CRM specialist and systems integrator, helping businesses drive digital transformation by implementing innovative CRM strategies and solutions. This in turn helps them become more customer-centric, profitable and agile. Our approach is to get to know your business strategy, objectives and goals. We then work with […]

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Could you benefit from a free CRM consultation?

•          Are your employees reticent to use the CRM? •          Is your current CRM system slow and inefficient? •          Do you spend more time doing admin than following up on sales opportunities? •          Are you lagging behind with an outdated CRM solution but apprehensive about moving to the cloud? If you have answered yes to […]

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