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What’s New in Dynamics 365 for Field Service April 2019 Release

It’s clear that Dynamics 365 for Field Service has been a key focus in the April updates with a long list of features.  We have reviewed these to provide a summary of the most exciting and important ones. Scheduling capabilities Over the last few years, Microsoft has made significant investments in automated and optimized scheduling […]

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What’s New in Dynamics 365 for Customer Service April 2019 Release

Dynamics 365 for Customer Service April 2019 update will bring new features like SMS support, live chat, portal messaging, along with new Omni-channel engagement hub. In this blog, we will discuss some of the major features. Omni-channel engagement hub One of the most anticipated arrivals for Customer Service is the new Omni-channel engagement hub, a […]

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How to deploy D365 April updates

How to Deploy Dynamics 365 April 2019 Release

In this blog post, we’ll guide you through the steps you need to take to deploy the latest Microsoft update for Dynamics 365. Dynamics 365 for Customer Engagement apps (Sales, Service, Project Service, Field Service, and Marketing): Over the course of April, all customers will receive the April 2019 features. The updates will be deployed […]

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What's new in D365 for Sales April update

What’s New in Dynamics 365 for Sales April 2019 Release

Being one of the core apps in the Dynamics 365 ecosystem, we’re always excited to see what new features are coming in the latest round of updates.  The April release doesn’t disappoint with a brand new configure-price-quote module and live org charts to help visualise how contacts are related to each other. Further improvements have […]

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What's new in PowerBi April Update

What’s New in Power BI April 2019 Release

From the extensive list of updates announced for Power BI, we’ve picked the most important and exciting features that we consider to be beneficial for you. The following features, that are set to be released between April to September 2019, will help you provide streamlined and fast experience as well as acquaint you with more […]

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What’s New in Dynamics 365 for Marketing April 2019 Release

Launched a year ago, Dynamics 365 for Marketing is a marketing automation tool that helps businesses find and nurture sales-ready leads, connect sales and marketing departments and automate processes. In this latest round of updates, Marketing will see a host of incremental improvements and enhanced extensibility capabilities. Here is some of the key functionality to […]

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How to deploy D365 April updates

[Infographic] Dynamics 365 April 2019 Updates

The Dynamics 365 April 2019 updates is almost here. This was Microsoft’s first update of the year that brings plenty of interesting features and capabilities to all of its D365 and power platforms. As a Microsoft partner, we were one of the few companies to learn the updates beforehand which allows us to help our […]

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CRM Today: Build-your-own or buy Off-the-Shelf?

Introduction I must admit that in 2018, I feel a bit surprised that I am still writing about the choice between a bespoke or custom developed solution and the benefits of off-the-shelf CRM software. But for many companies with some technical software expertise, they have seen the choice as more complex than just choosing between […]

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Dynamics 365 April 2019 Update and What You Need to Know

Microsoft has published April 2019 release notes, a 315-page document that consists of the announcement of new features and enhancements for Dynamics 365 and Power Platforms. The new update which is set to be released between April and September 2019 is Microsoft’s continuous investment in capabilities to power digital transformation, from improving customer experience to […]

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CRM Trends to Watch in 2019

2018 was a very good year for CRM as we saw the rise in virtual assistants, social CRM, omnichannel technologies and AI-powered automated workflows. In 2019, there will be many new advances in CRM technology as more AI-powered assistants look to dominate the CRM landscape. In this infographic, we will feature some of the most […]

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